Critical PHP Security Vulnerabilities - Customer Action Recommended - Update PHP Version (In Progress)
  • Priority - Critical
  • Affecting Other - Websites and web applications running PHP

  • Affected Services: Websites and web applications running PHP
     
    Urgent Advisory: Customer Action Recommended - Update PHP Version 
     
    Dear Valued Customer,
     
    Following the recent disclosure of critical PHP security vulnerabilities, our Technical Team and our vendor are actively reviewing and applying the relevant security patches to help protect our hosting environment.
     
    These vulnerabilities may introduce security risks to websites running affected PHP versions. While not every website is necessarily affected, keeping PHP and other website software up to date is an important part of maintaining a secure online presence.
     
    We encourage customers to review their website's PHP version and upgrade it to 8.3 or higher (recommended) to ensure that the relevant security updates are applied.
     
    What We're Doing
    Our Technical Team is actively working to assess the potential impact and apply the relevant security updates across our environment. We are continuing to monitor the situation and address any identified risks.
     
    What You Can Do
    We encourage you to take the following precautions for your website:
    • Review your PHP version: Check which PHP version your website uses and ensure the relevant security updates have been applied.
    • Check compatibility: Before changing PHP versions, confirm that your website, CMS, themes, plugins and other applications are compatible.
    • Keep your website software updated: Install available security updates for your CMS, themes and plugins.
    • Back up your website: Ensure you have a recent backup before making changes.
    • Where compatible, we recommend using PHP 8.3 or higher to provide a longer period of support. Please ensure the version you use is supported by your hosting environment and that the relevant security patches are in place. 
     
    Important Information
    Critical PHP Security Vulnerabilities: 
    • Most websites use php and this also extends to CMS based website such as WordPress, Drupal and Joomla!
    • If you are not sure about this you can engage your developer to check if your website is up to date and if it is compatible with php 8.3 or higher.
    How to Check and Update Your PHP Version
    Log in to your cPanel.
    In cPanel, find the Software section and click Select PHP Version OR MultiPHP Manager.
    Your current php version will be displayed and you can update it if your website is compatible.
    Note: Always take a backup before making changes so that you have a restore point.
     
    We understand how important your website's security and availability are to your business. Our Team is working to address the identified risks, and we appreciate your patience while this work continues.
     
    We encourage all website owners to take a proactive approach to website security. Reviewing your PHP environment and keeping your website software up to date can help reduce avoidable risks.
     
    Thank you for helping us strengthen the security of your website and business online with us.
     
    Kind regards,

  • Date - 2026/10/23 09:56
  • Last Updated - 2026/10/26 09:58
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